FREQUENTLY ASKED QUESTIONS
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Hartman will not accept responsibility for any colour or design differences that are not factory faults. When purchasing from Hartman Group, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website.
We have warehouses located in most capital cities around Australia. Depending on your location and item(s) ordered, it can take between 4 – 10 business days to deliver your order. We have our customer service and warehouse teams working during business hours to get your orders processed and dispatched promptly.
To track your order, please contact our Melbourne based customer service team via phone on 1300 362 393 or email: <a href=”mailto:sales@hartman.com.au”>sales@hartman.com.au</a>
Our Melbourne head office is available to answer enquiries and take calls between the business hours of 8:30am -5pm (EST)
Please contact our Customer service team by phone 1300 362 393 or email: <a href=”mailto:sales@hartman.com.au”>sales@hartman.com.au</a>. Please ensure you have a copy of your receipt/invoice.